Refund policy
Return and Refund Policy
Return window: 30 days
You have 30 days from delivery to request a return of your artwork.
Return conditions
- The artwork must be in perfect condition, unused, never displayed, in its original packaging and with the Art Rights certificate included.
- Receipt or proof of purchase is required.
How to start a return
Write to us at info@artsquarenft.com with your order number and the reason for the return. We'll reply within 48 business hours with clear instructions.
Who pays for return shipping
- Standard return (change of mind): return shipping is at the customer's expense.
- Defective, damaged, or not as described: we cover return shipping and refund the full order amount (product + original shipping).
Refund processing time
Once we receive and inspect the returned artwork, we process the refund to your original payment method within 14 business days. The actual time the funds take to appear depends on your bank or card issuer.
Non-returnable items
- Digital products downloadable at checkout (PDF files, wallpapers, coloring pages, graphic files): the download is considered final delivery.
- Commissioned or custom-made artworks created at the customer's request.
Lost or undelivered orders
If your order is lost by the courier or never delivered, we'll contact the shipping company and send you a replacement artwork at no extra cost.
Contact
For any question about returns, refunds, or special circumstances, write to us at info@artsquarenft.com. We reply personally — not through a chatbot.
Luigi_ArtSquare — ArtSquareNFT
Online withdrawal function (art. 54-bis, Italian Consumer Code)
You can exercise your right of withdrawal directly online, at any time during the withdrawal period, from the Contract withdrawal page, always available in the site footer: through your customer account (self-service cancellation or return, with automatic confirmation) or by sending your withdrawal declaration with the dedicated form. We will confirm receipt by email.
The statutory right of withdrawal is 14 days from delivery: ArtSquare voluntarily extends it to 30 days, under the conditions described in this policy.
Last updated: October 18, 2026